Yes. SHEISME is a legitimate fashion brand offering dresses for weddings, parties, formal occasions, vacations, and everyday special moments.

Our office and showroom are located in Tustin, California. Customers may shop online, review product details, check sizing information, and contact our customer support team for help before placing an order.

Browse our collections, select your preferred color and size, review the product details and estimated delivery information, then add the item to your cart and complete checkout.

Once your order is placed, you will receive an order confirmation email. When your order ships, you will receive a shipping confirmation email with tracking information.

If you need to change or cancel your order, please contact us as soon as possible at support@sheisme.com.

Once an order has started processing or has shipped, changes or cancellations may no longer be available. If the order has already shipped, it will need to follow our return policy.

Select SHIP-NOW or in-stock items may be eligible for office pickup by appointment only.

Our office and showroom address is:
SHEISME Office
1785 Flight Way
Tustin, CA 92782

Please contact us before visiting. Public walk-ins are not available unless an appointment has been confirmed.

SHEISME dresses follow standard dress sizing, and each product page includes sizing guidance to help you choose the best fit.

For the most accurate size selection, we recommend measuring your:

• Bust
• Waist
• Hips
• Hollow-to-floor length, when applicable

Compare your measurements carefully with the size chart before ordering. If you are between sizes, we usually recommend choosing the larger size for easier alterations.

We understand that the perfect fit matters, especially when shopping online for a dress.

If your dress does not fit as expected, please review our return policy and contact our customer support team. Depending on the item condition and return timeline, we may be able to assist with a return, exchange, or sizing recommendation.

Yes. Many formal dresses, wedding guest dresses, and occasion dresses may require minor alterations for the most polished fit.

Every body shape is different, and fabric, silhouette, and dress length can affect how the dress fits. Simple adjustments such as hemming, strap shortening, or waist tailoring are common.

If your measurements fall between two sizes, we generally recommend ordering the larger size. It is usually easier for a tailor to take in a dress than to let it out.

If the dress is fitted through the bust, waist, or hips, prioritize the largest measurement area to avoid a dress that feels too tight.

Shipping time depends on the item’s availability, your location, and the shipping method selected at checkout.

In-stock items typically process within 1–3 business days, Monday through Friday, excluding U.S. holidays.

Domestic U.S. shipping options may include:

• Standard Shipping: estimated 5–8 business days
• Express Shipping: estimated 3–4 business days

Pre-order or made-to-order items may have a longer timeline. Please check the estimated ship date shown on the product page.

For special events, we recommend ordering as early as possible to allow time for processing, shipping, and possible alterations.

For wedding guest dresses, formal dresses, prom dresses, or bridal-related looks, ordering at least 3–6 weeks before your event is recommended whenever possible.

Free standard shipping may be available for U.S. customers when stated on eligible promotions, product pages, or checkout offers.

Shipping rates and available options may vary based on your location and the items in your order.

Yes. SHEISME offers international shipping to selected regions. International shipping rates and delivery timelines are calculated at checkout.

Please note that customs duties, taxes, and import fees are not included in the shipping cost. These fees vary by country and are the responsibility of the recipient.

Once your order ships, you will receive a shipping confirmation email with tracking information.

You may also visit our Order Tracking page or contact support@sheisme.com for assistance.

Most standard-size dresses sold on SHEISME may be returned within 30 days from the delivery date, as long as they meet our return requirements.

Items must be:

• Unworn
• Unaltered
• In new condition
• With all tags and ribbons attached
• Free from makeup, stains, deodorant marks, odors, pet hair, and damage

Accessories and items marked final sale are not eligible for return or exchange.

For complete details, please visit our Return Policy page.

To request a return, please contact our customer support team or follow the return instructions listed on our Return Policy page.

1. Review the return requirements.
2. Contact SHEISME support for return instructions.
3. Ship the item back within the eligible return window.
4. Once the item is received and inspected, the refund will be processed according to the return policy.

Returns that do not pass inspection may not be accepted, and the customer may be responsible for shipping fees to receive the item back.

If you need a different size, color, or style, please contact us as soon as possible. Exchanges are subject to item eligibility, condition, availability, and return timeline.

In many cases, the fastest solution is to return the original item and place a new order for the replacement item.

Accessories are final sale and are not eligible for return or exchange.

No. Returned items must be unworn, unaltered, and in new condition with all tags and ribbons attached.

Items with makeup, stains, deodorant marks, odors, pet hair, damage, or signs of wear may not be accepted.

You can reach us by email at support@sheisme.com.

Customer support business hours are Monday–Friday, 9:00 AM–5:00 PM PT.

Yes. If you are unsure which size to choose, please contact our support team before ordering.

For the most accurate recommendation, include your bust, waist, hip, and height measurements, along with the style you are interested in.

Yes. SHEISME works with boutiques, retailers, and business partners.

For wholesale or partnership inquiries, please contact business@sheisme.com or visit our Wholesale page.